1. Who We Are
Velonyx Systems LLC ("we," "us," "our") is a web design and digital infrastructure company. This privacy policy explains how we collect, use, and protect your personal information when you visit our website at velonyxsystems.com, use our client portal, or engage our services.
Contact: admin@velonyxsystems.com | (877) 317-8643
2. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name, email address, and phone number (via booking forms)
- Business name and description (via consultation requests)
- Files you upload to the client portal (logos, photos, videos, documents)
- Payment information (processed securely by Stripe — we never store your card details)
Information collected automatically:
- Device type, browser, and operating system
- Pages visited and time spent on our site
- IP address and general location (city/country)
- Referring website (how you found us)
We use Google Analytics (GA4) to collect anonymous usage data. This helps us understand how visitors use our site so we can improve it.
3. How We Use Your Information
- To respond to your consultation requests and provide our services
- To send booking confirmations, project updates, and appointment reminders via email and SMS
- To process payments through Stripe
- To manage your project through our client portal
- To improve our website and services based on usage patterns
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. SMS Messaging
If you opt in to SMS messages through our booking form, we may send you text messages related to your project. For complete details, see our SMS Terms & Consent page.
5. How We Protect Your Information
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS).
- Secure storage: Client files are stored in Amazon Web Services (AWS) S3 with server-side encryption. Access is restricted to authorized personnel only.
- Authentication: Client portal accounts are protected by AWS Cognito with password policies requiring minimum 8 characters, uppercase letters, and numbers.
- Payment security: All payment processing is handled by Stripe, which is PCI-DSS Level 1 compliant. We never see or store your credit card information.
6. Third-Party Services
We use the following third-party services to operate our business:
- Stripe — Payment processing (Stripe Privacy Policy)
- Google Analytics — Website analytics (Google Privacy Policy)
- Calendly — Appointment scheduling (Calendly Privacy Policy)
- Twilio — SMS messaging (Twilio Privacy Policy)
- Amazon Web Services (AWS) — Cloud infrastructure and data storage (AWS Privacy Policy)
7. Cookies
Our website uses cookies for:
- Analytics: Google Analytics uses cookies to track anonymous usage data (pages visited, session duration, device type).
- Authentication: Session cookies are used to keep you logged in to the client portal.
We do not use advertising or tracking cookies. You can disable cookies in your browser settings at any time.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your personal data (subject to legal retention requirements)
- Opt out of SMS messages at any time by replying STOP
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at admin@velonyxsystems.com.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Client project files are retained in our system for 1 year after project completion, after which they are moved to archival storage. You may request deletion of your data at any time.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this privacy policy or our data practices, contact us at:
Velonyx Systems LLC
Email: admin@velonyxsystems.com
Phone: (877) 317-8643
Web: velonyxsystems.com